1800 8333 443   sales@smaatzone.com

After Sales

Smaatzone guarantees our customers fast, effective, professional, and quality after-sales service. Please keep your original proof-of-purchase, receipt, or Smaat direct sales order to take advantage of these policies. These policies may be amended by Smaatzone without notice, and the latest policies will be posed here.

After sales process is as follows,

  1. Call the customer care for aftersales service request, a complaint number will be generated 
  2. The customer as well as the representative of Smaatzone will confirm to send back the product to the service location
  3. Smaatzone will verify with exchange/refund policy. If it fulfills the criterion, the product will be exchanged/ refund will be generated for the product.
  4. If the product doesn’t meet the exchange/refund policy, It will be checked under warranty. 
  5. If it is under warranty, free repair and test will be conducted for the product. The repaired product will be delivered to the customer. The repair and delivery charges will be borne by smaatzone
  6. If it doesn’t fall under warranty, diagnostics will be performed on the product.
  7. A call is made to the customer for the diagnostic result. If the customer agrees for repair, then the product will be repaired and sent to the customer wherein the diagnostics, repair and delivery charges need to be borne by the customer
  8. If the customer refuses for further repair after diagnostics, then the product is returned to the customer (not repaired). The diagnosistcs and the delivery charges need to be borne by the customer

Warranty
Smaat guarantees that, under the following conditions during the warranty period starting from the date product is purchased, warranty service will be provided. Diagnostic, labor, materials, tests and return delivery are covered pursuant to smaatzone’s service warranty.

The following conditions must be met for warranty service:

  • During warranty period, product is normal used, as intended by the manufacturer.
  • No unauthorized disassembling, modification or installation has been performed.
  • Labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering;
  • Valid proof-of-purchase, receipt or order number is provided

Following situations are not subject to warranty service conditions:

  • Crash or burning caused by non-manufacturing factors.
  • Damage caused by unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
  • Damage caused by improper installation, or incorrect use or operation despite of the guidance of manuals.
  • Damage caused by unauthorized modification of circuit, mismatch or misuse of battery and charger.
  • Damage caused by any flights which didn’t follow the instructions of the manuals.
  • Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.)
  • Damage caused by operating the unit in an electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation, etc.).
  • Damage caused by operating the unit in a known environment with interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.).
  • Damage caused by operating the unit with a weight greater than safe takeoff weight.
  • Damage caused by forced flight when components have been aged or damaged.
  • Damage caused by reliability or compatibility issues when using unauthenticated third-party parts.
  • Damage caused by operating the unit with a low charged or defective battery.

Miscellaneous

  • Smaatzone requests that customers are responsible for shipping costs when sending their product(s) in for return, repair or exchange. Technical staff of after-sales service centers will examine the product to identify the problem and responsibility. If it is a quality problem of the product itself, smaatzone will accept all the test cost, material cost, labor cost, and delivery fee when sending the repaired product back to customer.
  • If smaatzone determines that the product(s) do not fall under the warranty, smaatzone will advise the customer of the cost of repair and return delivery prior to repairing or sending the product(s).
  • If your issue is not subject to warranty or caused by non-manufacturing issue, then examination cost, material and labor cost will be charged according to the nature of the problem.
  • You can call smaatzone for more information of maintenance process.

 

 

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